技术服务

To ensure that our product can keep meeting market demand and adopting forward-looking technology, we may periodically announce product change or cease the production of obsolete models

We are dedicated to providing the top quality and reliable products for our valued customers. To ensure that our product can keep meeting market demand and adopting forward-looking technology, We may periodically announce product change or cease the production of obsolete models. This document states the policy of Product Change Notice (PCN) & End-of-Life (EOL) criteria.

• Misuse of the Product (misuse due to non-compliance with the Company's product manual; use for the purpose of testing fixture, and abuse); negligence; natural disasters, poor operation environment; power supply problems or human damages; improper installations and modifications without the authorization of the Company (personal repair or disassembly); the tags with product information or the warranty label is physically damaged or missing (unidentifiable or altered by the user); the serial number has been torn or removed.
• Any software or content installed previously or provided for downloading on the official website.
• Issues concerning product compatibility.
• Non-Apacer branded products.
• Accessories, packing materials, consumables and others excluded from the service for the main unit.

The DOA warranty means if any Industrial SSD products from us are damaged or found to be faulty within this period except results from all the above-mentioned unrepaired items, we will provide replacement products on an exchange basis with the new unit(s) to the customer within 10 days once we receive returned defective products.

All Industrial SSD products from us are under DOA “defect on arrival” warranty within 45days from the date of manufacture (S/N) to customer installation. Products that have been in use beyond the DOA period will be repaired under the terms of the our warranty statement and not replaced with new products.

• We are only responsible for the maintenance and testing for the hardware without offering recovery and back up for data stored therein. We shall not be liable for any damage and/or loss of data caused by any reason during the delivery for maintenance or improper use/installation, unprofessional repair, modification and any improper action that causes NAND flash to exceed its lifespan abnormally. This constitutes our entire liability which will never exceed the purchase price of the product.
• In no event shall the Company assume any liability or compensation for intellectual property rights violations, loss of profits, damage of business reputation, loss of earnings, loss of data, or other indirect and incidental losses or damages arising from or related to the use of products to the largest extent permitted by applicable laws.
• The company’s products may be used for various applications. Apacer shall not be liable for misuse of the products or applying the products to all other relevant applications that may lead to personal injury or death due to product failure, defection or disorder, including but not limited to medical or medical-related equipment, military or military-related equipment, traffic control equipment, disaster prevention system, combustion control system and nuclear energy system.